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Drivers and utilities installation guide

A-1

Appendix: Basic troubleshooting

If you encounter any of the following conditions after installing your

graphics card, try performing one of the possible solutions before calling

for technical support.

Problem

Cause

Solution

Cause

Solution

Cause

Solution

Cause

Solution

Cause

Solution

Cause

Solutions

No display after the card is installed.

Your card might not be properly installed.

Make sure that the card is not tilted or skewed on

the slot.

Your monitor might not be properly connected.

Make sure that the signal cable is properly

connected to your monitor and graphics card.

Your graphics card is not supported by your

motherboard.

Check the technical documentation that came with

your motherboard and check the required

specifications for your graphics card (e.g., AGP

voltage requirement).

The graphics card auxiliary power is not connected.

Make sure that the auxiliary power cables are

properly connected with the power supply unit.

Insufficient power supply.

Make sure that your power supply unit can provide

the minimum power requirement to your system.

Incorrect motherboard hardware system settings

(e.g., system control panel connections).

• Make sure that the system control panel cables

are connected properly (e.g., Power Switch,

Reset).

• Make sure that your CPU, CPU fan and/or

memory DIMMs are in good working condition

and are connected properly.